Find & Hire Truck Drivers

New December 2021 Relay Features

We’re excited to announce some new features that will further enhance your experience on the Relay Network.

1. Introducing the Relay Acceptance Predictor

RAP Score Screenshot

The Relay Acceptance Predictor will now give you immediate feedback on the orders you place. The Relay Acceptance Predictor will give you a RAP Score, which is a number that ranges from 0 – 100.

Simply put, the higher your RAP Score, the higher the likelihood that your order will be accepted by a driver in your area.

The RAP Score for an order is calculated by numerous factors including, but not limited to: the amount of time in advance you placed the order, how many working hours the run requires, the driver pay rate, and driver availability in your area.

The system will now take all of these factors into consideration when you place an order, and give you an immediate idea on the likelihood your order gets picked up by a driver.

You can now use the information given to you from your RAP Score to ensure that your runs get picked up when you need them to.

2. New & Improved Help Center

Help Center Screenshot

We’ve revamped our Help Center to ensure you have the necessary resources available to you to guide your success on the Relay Network.

Directly from your smartphone or carrier portal, you can now access the Carrier Help Center for tips & tricks, best practices, and more.

If you need an step-by-step guide on rating a driver, adding a driver to your Preferred Network, or how to use any other feature on the Relay Network, the Help Center will be your one-stop-shop for all of this information.

With this revamped Help Center, you can now get the answers you need at the tap of a button whenever you need them.

3. Select Your Preferred Driver Tiers

Driver Tiers Screenshot

Relay Drivers will now be categorized into 3 separate tiers — Vetted, Certified Pro, and Certified Elite.

Certified Elite (TIER 1) drivers are drivers who have exceeded all Relay certification requirements and have been highly rated by other carriers on the Network. Certified Elite drivers also have more than 3 years of CDL A experience, a clean driving record, and are fully comfortable with both manual and automatic trucks.

Certified Pro (TIER 2) drivers are drivers who have met all Relay certification requirements, but may be newer on the Relay Network. Certified Pro drivers have more than 3 years of CDL A experience, less than 2 violations on their driving record, and are fully comfortable with both manual and automatic trucks.

Vetted (TIER 3) drivers are drivers who are DOT compliant, but have not completed the Relay certification process because they do not have enough experience on the Relay Network. Vetted drivers have at least 2 years of CDL A experience, less than 2 violations on their driving record, or are NOT fully comfortable driving both manual and automatic trucks.

You can view the details of these tiers and set your preferences in the settings on your Relay Account.

4. Quickly Create Amazon Solo 1 & Solo 2 Runs

Amazon Task Screenshot

If you do Amazon tours, we have added a quick and easy way for you to create orders even faster now.

Using the Amazon Local – Solo One or Amazon Overnight – Solo Two options, you can simply select the task and the app will automatically generate the estimated amount of working hours for that run.

Be sure to update the Relay on Demand app from your app store today or login to your carrier portal on your computer to get access to these new features!

Stay Driven!
-The Relay Team

If you have a question about Relay or how it works, we'd love to help.

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Click on the chat icon at the bottom to live chat with a member from our carrier success team. Chat hours are M-F 6AM-6PM PST

We can't wait to show you how easy it is to use Relay On Demand to get drivers for your trucks.

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Elite drivers at the right cost that works for you!

One simple low cost membership

You can use your 15-day free trial to join and start booking/dispatching drivers right away! To unlock the full power of the Relay network you need a monthly membership.  Complete the form at the bottom of this page to see more details about our pricing plans.

Once a member, you set the rate to pay drivers

When you create a run or shift, the Relay app will show you a market rate that other carriers are paying for a similar run to help you set a rate. Our smart algorithms help you always secure drivers at the lowest rates possible. Set your own rate either hourly, per mile, or on a per trip/shift basis. 

Are there any additional fees?

Credit Card Payment Processing Fee

There is a 3.5% charge when using a credit card to pay drivers who drive for you through Relay.

Whenever you create/schedule a run you’ll see the driver cost and fees upfront everytime.

Spend ZERO time managing drivers on the Relay Network

Relay takes away the hassle of trying to manage a fleet of drivers and stay compliant.

Insurance

Relay provides optional coverage the first time you use a driver. Once a driver becomes a repeat driver by doing multiple shifts or runs then you easily add them to your policy by downloading the driver DQF  file right from the app.

Driver Payments

You set the pay rate and Relay takes care of paying the driver for you. There is no need for you to manage payroll, taxes, etc. We charge your card at the end of each run and pay the driver.

DOT Compliance

Relay handles the DOT compliance like drug testing and consortiums, MVR checks and monitoring, Employment history, and more.

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Our easy to use web portal and mobile app puts the power of your Relay driver fleet in the palm of your hands.

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Step 1 – Schedule

Whenever you need a driver, simply log in and create a run with the stop-off details or create a shift for how long you need a driver for. 

Step 2 – Dispatch

You can choose a driver or have your run/shift automatically sent out to all available drivers on the network through the Relay app who then accept your run and dispatch. Once they accept it you’re able to fully communicate with the driver as needed. You provide the load, truck, and fuel when the driver shows up.

Step 3 – Track

 Once a run has started you can track the progress right from your app. You get pictures of the pre-trips, instant uploads of BOLs, and notifications in real time when the driver completes each stop.

Repeat and build lasting driver relationships

After each run, you can rate the driver and add him to your “Preferred” Network where you can add him to your fleet and re-dispatch work directly to him going forward.

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No, it’s way better. Relay is the first of its kind Drivershare Network where carriers like you share a pool of pre-vetted drivers you can dispatch whenever you need (full-time or part time). All the drivers on the network belong to you and the other carrier members. Relay pre-vetts and certifies all drivers on the network and provides the technology with support to make it all happen. Whether you need drivers permanently or just to fill in, we guarantee every carrier has multiple drivers available for every truck they want to run on the network.

It’s like having a mega fleet of drivers at your fingertips without the costs and hassle of recruiting and managing them!