Find & Hire Truck Drivers

1. Pressing On My Way and Beginning Pre-Trip Inspection

• Press the ‘On My Way’ button when you are leaving your house, or are headed to the start location

• Press the ‘Arrived and Begin Inspection’ button when you get to the carrier’s yard

• Type in the correct odometer reading and mark and equipment defects, if any, that you find.

2. Uploading Pre-Trip Photos

• You will need to upload at least 4 pictures of the tractor and trailer. Please make sure you get the entirety of all 4 sides of the tractor.

• When a picture is uploaded into the app successfully, you will see it go in as a square box under the ‘Add Photo’ button.

• Pressing the ‘Reject Equipment’ button cancels the order. Contact the carrier before pressing it.

3. Beginning Your Relay and Completing Tasks

• Press the ‘Start Driving’ button when you are ready to roll to ensure you are paid correctly.

• A picture of the BOL must be uploaded into the app in order to complete a task. If you do not have a BOL at a stop, upload a picture of the truck or the odometer.

• Only press the ‘Task Complete’ button once you are finished what you are doing at a stop.

4. Completing Your Relay

• To complete your Relay, you will need to upload: 1) where you left the BOLs, and 2) the final odometer reading.

• You will be able to review your trips details on the Summary screen, such as how much you made and how long the trip took.

• When rating the carrier, you are rating the carrier. You are not rating shippers, receivers, or other factors.

Common What-If Scenarios

What do I do if a carrier cancels my run?

If a carrier cancels a run before you have pressed ‘On My Way’, you are welcome to accept another order. If a carrier cancels the run after you have pressed ‘On My Way’, you can dispute the order and request the cancellation fee.

What do I do if a carrier wants to add a stop to my run?

If a carrier wants to add a stop to your run, they will need to speak with you first and confirm that you are available for it. If you are okay doing it for them, the carrier will need to add the stop into the Relay order for you. You are allowed to ask the carrier for additional money to be added to the order.

What do I do if a carrier’s equipment doesn’t pass inspection?

The first thing you’ll want to do is reach out to the carrier and let them know why the equipment didn’t pass inspection. You’ll then want to work with the carrier to see if they can get it fixed for you, assign you a different truck, etc. Cancelling the order and going home should be your last option here.

What do I do if my shift is going longer than expected?

If the Relay you accepted is being paid hourly, the pay will be automatically adjusted by the system depending on how long your run takes. If it’s a flat-rate order, additional pay will be determined by the current detention policy. You will be able to see an order’s detention policy written out for you before you accept an order.

What do I do if I need to cancel a run I have accepted?

If you need to cancel a run that you have accepted, you should let the carrier know and cancel it with enough time for another Relay driver to accept it. Cancelling a run puts the carrier in a tough position as they’ll need to make last-minute adjustments.

What do I do if I have a question on a run I’d like to accept?

You can directly message the carrier within the Relay app itself by pressing the message icon in the bottom left corner of an open order.

What do I do if my license or medical certificate have expired?

You can update your license or medical certificate by clicking the 3 dots at the top of the home screen and selecting the “Update Expired Documents” option.

What do I do if I can’t reach the carrier?

If you have called the carrier and they didn’t pick up, you should leave a voicemail and text them as well. If they still haven’t responded after 30 minutes, call Relay Support and we will assist you in getting in contact with the carrier.

What do I do if the app tells me to stop when I press ‘On My Way’?

Stop where you are and do not proceed. If you receive a popup message that says this when you try to press ‘On My Way’, that means that there is an issue with the carrier’s account that needs to be addressed by the Relay Support team before you head to the yard. If you get this message, stop where you are and contact Relay Support and wait about 30 minutes for it to be resolved.

If you have a question about Relay or how it works, we'd love to help.

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Click on the chat icon at the bottom to live chat with a member from our carrier success team. Chat hours are M-F 6AM-6PM PST

We can't wait to show you how easy it is to use Relay On Demand to get drivers for your trucks.

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Elite drivers at the right cost that works for you!

One simple low cost membership

You can use your 15-day free trial to join and start booking/dispatching drivers right away! To unlock the full power of the Relay network you need a monthly membership.  Complete the form at the bottom of this page to see more details about our pricing plans.

Once a member, you set the rate to pay drivers

When you create a run or shift, the Relay app will show you a market rate that other carriers are paying for a similar run to help you set a rate. Our smart algorithms help you always secure drivers at the lowest rates possible. Set your own rate either hourly, per mile, or on a per trip/shift basis. 

Are there any additional fees?

Credit Card Payment Processing Fee

There is a 3.5% charge when using a credit card to pay drivers who drive for you through Relay.

Whenever you create/schedule a run you’ll see the driver cost and fees upfront everytime.

Spend ZERO time managing drivers on the Relay Network

Relay takes away the hassle of trying to manage a fleet of drivers and stay compliant.

Insurance

Relay provides optional coverage the first time you use a driver. Once a driver becomes a repeat driver by doing multiple shifts or runs then you easily add them to your policy by downloading the driver DQF  file right from the app.

Driver Payments

You set the pay rate and Relay takes care of paying the driver for you. There is no need for you to manage payroll, taxes, etc. We charge your card at the end of each run and pay the driver.

DOT Compliance

Relay handles the DOT compliance like drug testing and consortiums, MVR checks and monitoring, Employment history, and more.

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Our easy to use web portal and mobile app puts the power of your Relay driver fleet in the palm of your hands.

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Step 1 – Schedule

Whenever you need a driver, simply log in and create a run with the stop-off details or create a shift for how long you need a driver for. 

Step 2 – Dispatch

You can choose a driver or have your run/shift automatically sent out to all available drivers on the network through the Relay app who then accept your run and dispatch. Once they accept it you’re able to fully communicate with the driver as needed. You provide the load, truck, and fuel when the driver shows up.

Step 3 – Track

 Once a run has started you can track the progress right from your app. You get pictures of the pre-trips, instant uploads of BOLs, and notifications in real time when the driver completes each stop.

Repeat and build lasting driver relationships

After each run, you can rate the driver and add him to your “Preferred” Network where you can add him to your fleet and re-dispatch work directly to him going forward.

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No, it’s way better. Relay is the first of its kind Drivershare Network where carriers like you share a pool of pre-vetted drivers you can dispatch whenever you need (full-time or part time). All the drivers on the network belong to you and the other carrier members. Relay pre-vetts and certifies all drivers on the network and provides the technology with support to make it all happen. Whether you need drivers permanently or just to fill in, we guarantee every carrier has multiple drivers available for every truck they want to run on the network.

It’s like having a mega fleet of drivers at your fingertips without the costs and hassle of recruiting and managing them!