What are Driver Tiers? How do they affect me as a carrier?

Driver Tiers are calculated from the driver’s relevant verified work experience and rating based on reviews from other Carriers on the network. See below for the specific requirements for each driver tier and what it means for you.

Tier 1 – Certified Elite

Clean MVR , excellent carrier ratings, 25+ completed Relays, fully experienced with driving both manual and automatic trucks.

Tier 2 – Certified Pro

1 or less MVR violations, 3+ years continuous recent tractor trailer experience, great carrier ratings, comfortable with driving both manual and automatic trucks.

Tier 3 – Vetted Only

2 or less MVR violations, good star ratings, may only drive automatic trucks. Tier 3 drivers must always be placed on your insurance.

How are Driver Tier ratings calculated?

After every 15 Relay runs the driver’s tier gets recalculated based on carrier ratings and reviews. Every time a driver accepts and completes a run carriers review their performance in the following categories…

Attitude – How positive the driver’s attitude is to work with and how willing and helpful the driver is to help solve issues on the road.

Communication – How well the driver communicates when on the road. Do they let carriers know of issues as soon as they happen? Do they respond quickly to carrier messages and calls?

Timeliness – How well the drivers keeps up with pick up and delivery times on runs. Drivers should always strive to be safe and efficient when you  are getting from point A to point B and checking in/out of places during their runs.

Professionalism – How the drivers demonstrates they are a safe driver and that they approach all things in a professional manner. Using fowl language, complaining, etc can negatively impact a driver’s rating.

If you have a question about Relay or how it works, we'd love to help.

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Click on the chat icon at the bottom to live chat with a member from our carrier success team. Chat hours are M-F 6AM-6PM PST

We can't wait to show you how easy it is to use Relay On Demand to get drivers for your trucks.

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Elite drivers at the right cost that works for you!

One simple low cost membership

You can use your 15-day free trial to join and start booking/dispatching drivers right away! To unlock the full power of the Relay network you need a monthly membership.  Complete the form at the bottom of this page to see more details about our pricing plans.

Once a member, you set the rate to pay drivers

When you create a run or shift, the Relay app will show you a market rate that other carriers are paying for a similar run to help you set a rate. Our smart algorithms help you always secure drivers at the lowest rates possible. Set your own rate either hourly, per mile, or on a per trip/shift basis. 

Are there any additional fees?

Credit Card Payment Processing Fee

There is a 3.5% charge when using a credit card to pay drivers who drive for you through Relay.

Whenever you create/schedule a run you’ll see the driver cost and fees upfront everytime.

Spend ZERO time managing drivers on the Relay Network

Relay takes away the hassle of trying to manage a fleet of drivers and stay compliant.

Insurance

Relay provides optional coverage the first time you use a driver. Once a driver becomes a repeat driver by doing multiple shifts or runs then you easily add them to your policy by downloading the driver DQF  file right from the app.

Driver Payments

You set the pay rate and Relay takes care of paying the driver for you. There is no need for you to manage payroll, taxes, etc. We charge your card at the end of each run and pay the driver.

DOT Compliance

Relay handles the DOT compliance like drug testing and consortiums, MVR checks and monitoring, Employment history, and more.

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Our easy to use web portal and mobile app puts the power of your Relay driver fleet in the palm of your hands.

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Step 1 – Schedule

Whenever you need a driver, simply log in and create a run with the stop-off details or create a shift for how long you need a driver for. 

Step 2 – Dispatch

You can choose a driver or have your run/shift automatically sent out to all available drivers on the network through the Relay app who then accept your run and dispatch. Once they accept it you’re able to fully communicate with the driver as needed. You provide the load, truck, and fuel when the driver shows up.

Step 3 – Track

 Once a run has started you can track the progress right from your app. You get pictures of the pre-trips, instant uploads of BOLs, and notifications in real time when the driver completes each stop.

Repeat and build lasting driver relationships

After each run, you can rate the driver and add him to your “Preferred” Network where you can add him to your fleet and re-dispatch work directly to him going forward.

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No, it’s way better. Relay is the first of its kind Drivershare Network where carriers like you share a pool of pre-vetted drivers you can dispatch whenever you need (full-time or part time). All the drivers on the network belong to you and the other carrier members. Relay pre-vetts and certifies all drivers on the network and provides the technology with support to make it all happen. Whether you need drivers permanently or just to fill in, we guarantee every carrier has multiple drivers available for every truck they want to run on the network.

It’s like having a mega fleet of drivers at your fingertips without the costs and hassle of recruiting and managing them!